What time can I check in and out?

Check in:
Our rooms are ready for occupancy from 2 p.m. If you arrive earlier, we can leave your suitcase safely with us.

Check out:
You can use the room until 11 a.m. on the day of departure.

Check out late: please ask at the reception.

When can I have breakfast?

Our breakfast buffet is ready for you on working days from 6.30 a.m. to 10.00 a.m.


On Sundays and public holidays from 6.30 a.m. to 10.30 a.m.

Is there a gluten-free or lactose-free breakfast?

gluten free breakfast

If you would like gluten-free food for breakfast, please contact us before your arrival.

lactose free breakfast

If you would like lactose-free food for breakfast, please contact us before your arrival.

Can I arrive after 6 p.m.?

Our reception is 24 hours open a day.

If you are arriving after 6 p.m., please notify us, otherwise we can no longer guarantee the reservation.

Can I bring my pet?

We welcome pets!

Our dog or cat wellness package is included in the fee of 5.00 euros per dog or cat per day.
Please understand that dogs are not allowed in the breakfast room and the sauna area.

Can i borrow a bike?

Cyclists are welcome in our house!

You can store your bikes free of charge.

But we are also happy to provide rental bikes for our guests.

NEW! E-BIKE rental (see also offers)(link)
For bike tours we recommend: www.franken-radreisen.de

Where can I find a doctor?

Report to reception, we will be happy to help you with the search and appointment.

All common medical practices are nearby

Where can I find a pharmacy?

A pharmacy can be found 5 minutes away from the hotel in the Mercado shopping center at äußere Bayreuther Straße 78.


The Theresien Apotheke is also within walking distance at Mommsenstrasse 51.

Where can I go shopping?

The “mercado” shopping center with pharmacy, drugstore, grocery stores, clothes shops, dry cleaning, hairdresser, ATM, snack bars, etc.

is only 10 minutes away from the hotel.

Open: Mon-Sat from 9:00 am to 8:00 pm. Otherwise, we recommend downtown Nuremberg.

Do you offer a fitness room?

In addition to our sauna area in the basement,

we provide various training equipment such as ergometers, rowing machines,

gymnastics, abdominal trainers and mats free of charge.

Do you have a sauna?

The sauna is located in the basement.

Towels and bathrobes are ready for you.

Please report to the reception and we will prepare the sauna for you (heating time 30 minutes).

You can choose between a Finnish sauna and a steam bath.

The fee for use is € 7.00 per person.

Do you have a bar ?

At the hotel bar, which is open daily, you can end the day in a cozy atmosphere.

We are happy to bring drinks to your room (24-hour service).

Where can i park?

A limited number is available in the courtyard. The fee is € 3.00 per night.

Unfortunately, the parking spaces cannot be reserved in advance.

You can get tokens for the exit at reception.

We are happy to reserve one of our garages for € 5.00 per night.

Otherwise you can park free of charge around the hotel

Do you have a save in the rooms?

The room categories Superior and Comfort have a free safe (in the closet),

the instructions are also there. Please read the instructions first,otherwise we will be happy to help you.

You can also deposit valuables in the safe at reception free of charge.

Corona Codex?

Due to the coronavirus,we always want to provide you with the latest information and developments!
Our hygiene concept measures are continuously updated and adapted to current developments.

What are we doing?

We have always been concerned about hygiene and are now going one step further.


We have clocked the cleaning cycles in our Hotel Cristal even more closely and disinfect light switches,

banisters and other surfaces in public areas in particular every hour.

Our reception and reception area, room keys and credit card terminals are also cleaned and disinfected after each use.

In the public areas, in the guest toilets, you will also find numerous dispensers with disinfectants.


In the public areas, in the guest toilets, you will also find numerous dispensers with disinfectants.


We have installed a spit guard at the reception, you will also find disinfectants here.


Our reception will accompany you to your table, if necessary times and tables will be explicitly assigned.

The minimum distance of 1.5 meters is guaranteed in our breakfast area.


We can continue to offer you our rich breakfast buffet, but you have to wear disposable gloves, which we will provide you with extra and included.

How can I pay?

In addition to cash and Euro checks, we accept the following credit cards:

  • EC
  • Mastercard
  • Visa
  • American Express
  • Diners
  • JCB

You didn´t find the right answer? E-mail us.